Delete Your Account

Option 1 — From inside the Quuque app (fastest)

1. Open the Quuque app and sign in.
2. Go to Profile → Privacy & Security.
3. Scroll to the Account section and tap Delete Account.
4. Confirm with your Transaction PIN or account password.

Your account is then scheduled for deletion in 14 days. You can cancel any time before then from the same screen by tapping Cancel Deletion Request — your account stays fully active in the meantime.

Option 2 — No access to the app

If your device is lost, the app is uninstalled, or you can no longer sign in, email support@quuque.com from the address registered to your Quuque account and request account deletion. Our team will verify you are the account owner before processing the request, then confirm by email once your account has been scheduled for deletion.

What gets deleted

Once a deletion request is processed, your profile (name, email, phone number, avatar) is permanently removed and login access is disabled. Some data is retained for a limited period or as required by law: • Account & profile data: removed on processing. • Video content: removed from storage within 30 days. • Chat messages: retained up to 2 years, deleted sooner on request where legally possible. • Wallet/transaction ledgers: retained for 7 years for financial compliance — these records are never linked back to your public profile once your account is deleted. • KYP verification documents (creators): retained for 5 years per regulatory requirements. See our Privacy Policy for the full data retention schedule.